「Commercial Disclosure」
- 特定商取引法に基づく表記 -
Legal Name
『Song Ye Ji / La Nouvelle Idee』
Address
『東京都港区南麻布4-4-21-101』
Phone number
『+81-80-8729-2291 』
『 Hours 12:00 – 22:00 (excluding weekends and holidays)』
Email address
『lanouvelleidee01@gmail.com』
Head of Operations
『Song Ye Ji』
Additional fees
We use Cainiao Standard Shipping for all the products we ship. Depending on the destination country, it may take from 1 week to 30 days. For this regular shipping method, the freight is free (All freight included).
In case that the products should be delivered earlier than we can offer, please consult with us about the freight. We can ship with other express companies such as FeDex, DHL, UPS, etc with extra charge.
Exchanges & Returns Policy
＜Returns and exchanges requested by customers＞
▶ Items before shipping: You can cancel your order on My Page.
▶ Items after shipping: Already shipped items are not subject to refund or exchange except the case that products are defective. In case of defective products, products must not be used and it has to be reported within 24 hours.
＜Returns and exchanges for defective products＞
▶ Please contact the customer support center within 24 hours from arrival (+818087292291, Tidio chat or lanouvelleidee01@gmail.com). We will refund or exchange with new products at our shipping cost.
Delivery times
Depending on the destination country, it may take from 1 week to 25 days. (Cainiao Standard Shipping)
Accepted payment methods
『Credit Card Payment』
Payment period
『Credit card payments are processed immediately』
Price
『As listed on each product page』